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Use of Contact Information
Before any message reaches the editorial team, the details entered into this form are treated as correspondence about the website itself, not as a channel for complaints against Captain spins or its operator. Feedback about page accuracy, missing details, broken features or suggested corrections is reviewed directly against the published content, and the same applies to reports of outdated information or technical faults on this site.
Information written into the form is used solely to respond to the enquiry and to improve the reviewed content. No portion of a message is passed to Captain spins, its operator or any third party, and no data is added to a marketing list or used for promotional purposes. Retention follows a simple rule: the message and any attached details are kept only as long as necessary to answer the enquiry and to verify any correction against the page, then deleted.
Writing a Useful Message
To receive a precise answer, include the specific page or section of the site the message concerns, the exact wording or figure that appears incorrect, and the source of the correct information. For questions about Captain spins itself, state which game, bonus or policy is in question and what has already been checked, so the reply does not repeat steps already taken.
Messages that name no page, no game and no specific issue can only receive a general response. The more concrete the reference, the more directly the answer can address it.
Handling of Submitted Details
Every message is read by a member of the editorial staff, and no automated system processes the content. Personal details such as an account name, a wagering history or a dispute description should be left out unless they are strictly necessary to explain the issue, because no such data is protected by any special arrangement beyond ordinary handling.
Corrections that are verified against the cited source are applied to the relevant page. Unverified claims are not published and do not influence the rating or the written verdict. Where a message raises a point that cannot be confirmed, the response states that limitation rather than speculating.
No obligation is created by sending a message. Submitting the form does not establish a contractual relationship, does not bind the website to any particular outcome, and does not transfer liability for content accuracy from the editorial team to the sender.